Power on the modem first and make sure it’s online prior to plugging in the Ring Alarm Pro. Power off your modem for at least 2 full minutes. Reboot your modem / MRC (modem router combo) with the Ring Alarm Pro connected. If after internet is restored and your Alarm Pro Base Station is still stuck in 24/7 Backup Internet*, follow these troubleshooting steps: If it continues to stay stuck in 24/7 Backup Internet*, there are a few actions you can take to troubleshoot this issue. Once your internet service is restored, your Alarm Pro Base Station should resume its normal connection. 24/7 Backup Internet ( Ring Protect Plan subscription required) allows you to keep your Alarm Pro Base Station connected until your internet is back online. When you experience an internet outage at your home, it’s important to keep your Ring Alarm Pro running seamlessly. Troubleshooting Ring Alarm Pro stuck on 24/7 Backup Internet* Quickly press and release the reset button at the back of the device with a paper clip or similar tool.ĭO NOT press and hold the reset button down longer than one second to avoid performing a factory reset on your Ring Alarm Pro. If you check the above steps and the Pro Base Station is still not connected to the internet (if the wifi LED on the back of your Pro Base Station is not green, it is not connected to the internet), reboot your Pro Base Station. Reboot your modem or MRC by powering off for two minutes and then back on if your home internet connection is not working or contact your Internet Service Provider. Ring Protect Pro provides you with 3GB of monthly data and you can opt in to receive Extra Data. If you don’t have the option to connect your Pro Base Station to a working internet connection, use 24/7 Backup Internet*, which is available when you subscribe to the Ring Protect Pro plan. If you are going to use an ethernet connection, make sure your Pro Base Station and modem are connected via ethernet and that the ethernet cords are properly plugged into the devices. Click here to learn more.Ĭonfirm that you have a working internet connection: If you don’t have the option to plug your Alarm Pro Base Station into a working AC power source, you can use a Ring Power Pack. If there was a power outage, confirm that the power is back on and your Alarm Pro Base Station is now re-connected to a working AC power source. If your power has come back on or internet has been restored and your Ring Alarm Pro Base Station doesn’t switch back to your internet network, follow these troubleshooting steps: It is a valuable feature when you have a power or internet outage by avoiding having your Alarm Pro go offline. Ring Alarm Cellular Backup ( Ring Protect Plan subscription required) is a feature that allows you to continue receiving alarm protection when there is no internet access, no 24/7 Backup Internet* data left, or when running on internal battery. Troubleshooting Ring Alarm Pro stuck on Cellular Backup* Learn how to return your Ring Alarm Pro Base Station back to normal when it’s stuck on Cellular Backup or 24/7 Backup Internet after a power or internet outage. By combining Alarm Pro with a Ring Protect Pro plan, you have more protection, and more ways to secure your home.Arrow Up Back Troubleshooting Ring Alarm Pro Base Station Stuck on Cellular Backup or 24/7 Backup Internet Unlike traditional home security systems, Ring Alarm Pro also offers optional layers of backup protection to help stay connected in case the power or internet goes out. Ring Alarm Pro gives you a Ring Alarm for trusted physical security, and a built-in eero Wi-Fi 6 router for fast wifi and network security in a single system. View /protect-plans for pricing and details. Please note: Ring Alarm and all Ring Alarm accessories requires a subscription for in-app features and digital notifications, including digital arming/disarming. Place Contact Sensors on any door or window in your home, and the Motion Detector in any room of your home, and you’ll get mobile notifications when your door or window is opened or motion is detected. Security kits come with a Base Station, Contact Sensor, Motion Detector, Keypad and Range Extender. Ring Alarm and Ring Alarm Pro are home security systems to protect any house or apartment.
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